July 21, 2022
Who are NCR?
NCR are a global leader in the manufacturing of enterprise technology for restaurants, retailers and banks. They are a global POS (Point Of Sales) hardware and software provider for retail and hospitality, and the number one provider of multi-vendor ATM (Automatic Teller Machine) equipment. Headquartered in Atlanta, USA, NCR has over 34,000 employees in 160 countries. Their UK office in Dundee, Scotland, is where Theorem-XR is hosted.
NCR's Design Process Problem
NCR came to Theorem with a problem of how to improve their design process, where they use PTC's Creo and Windchill products, to enable them to ramp up production in their plants. One of the roadblocks for them had always been that manufacturing and services didn’t get involved during CAD design, due to lack of technical expertise.
NCR wanted to find a way to get the manufacturing and service teams to give their feedback on designs prior to committing to buying prototype parts. Additionally, the head office in the USA asked them to show how they were trying to innovate in their design process.