HP Launches New Services and Software

HP Inc. debuts new and enhanced services and solutions that enable partners to build their services and software businesses, the company says. These new solutions include HP WEX, HP’s artificial intelligence-enabled digital experience platform; a new managed service offering for PCs; a new print subscription service, a good/better/best approach to HP support packages, and services and programs to extend the life of devices.

“We are in the midst of a historic shift in the way people work,” says Dave Shull, President of HP Workforce Solutions. “Happy, motivated and productive employees drive better business results, but creating work environments that enable and inspire a dispersed workforce is increasingly difficult. This is where our partners play a key role supporting businesses that are going through transformations. Today, HP is introducing services and solutions ​that enable channel partners to deliver amazing work experiences to their customers while creating recurring revenue streams.”

HP Introduces Workforce Experience Platform (WEX) 

Last year, HP launched Workforce Central, a fleet management tool that allows IT managers to discover, configure, monitor and manage HP devices in one location. Now, HP is introducing the Workforce Experience Platform (WEX), providing professionals with an AI-enabled digital experience platform.

WEX launches with an intuitive user interface designed to help connect multiple services into a single, unified platform view. Beneath the surface is a new suite of capabilities that deliver personal-based recommendations, streamline hardware monitoring, capture employee sentiment, automate tasks, and strengthen security, the company says.

Highlights

• Optimized device investment with new persona-based AI models: Leveraging advanced AI, the WEX platform can deliver personalized technology recommendations based on individual employee usage patterns and requirements.
• Integration with existing multi-OS and multi-vendor environments: WEX will provide the ability to monitor endpoints across a broad range of operating systems and devices—including computers, peripherals, printers, and videoconferencing equipment—regardless of brand or manufacturer. 
• Collaboration with Microsoft to Supercharge WEX with AI: HP has recently joined the Microsoft Copilot for Security partner private preview and will be working to integrate WEX with Copilot to automate tasks and help maximize device uptime for employees.
• Improved employee engagement through ongoing employee sentiment tracking: Turnkey pulse surveys from WEX can improve IT organizations' ability to continuously gauge and enhance employee satisfaction with their digital setup.

Sources: Press materials received from the company and additional information gleaned from the company’s website.