Nikon Precision Selects PTC Arbortext

By DE Editors

PTC (Needham, MA) announced that Nikon Precision Inc. (Belmont, CA), a provider of precision photolithography equipment, selected PTC's Arbortext Product Information Delivery software to streamline the editing and publishing processes of its service manuals.

Using Arbortext, Nikon Precision will be able to deliver a better customer experience by providing its field service technicians with precise, up-to-date information to quickly diagnose problems and perform maintenance and repair procedures. This solution will enable Nikon to publish high-quality service information with embedded interactive illustrations quickly with minimal configuration.

Nikon Precision builds large scale, complex photolithography equipment that is customized based on individual customer requirements. The technical documentation to support this equipment can be more than 3,000 pages and include many illustrations to guide a technician through a maintenance and repair procedure. In addition, historically, this documentation was only available in print or large-size PDF files that were located on several web portals. As a result, Nikon's field service technicians spent 20-30% of their time with a customer searching for documentation to find the precise information needed to maintain and repair the equipment.

Using the Arbortext solution, Nikon plans to improve first-time fix rates and reduce machine downtime, which ultimately can lead to an enhanced experience for its customers.

For more information, visit Nikon or PTC.

Read previous DE coverage: “ZTE Uses PTC Arbortext Content Publishing Solution,” (July 2008).

Sources: Press materials received from the company and additional information gleaned from the company's website.