HP Shares New Platform Professional Services Updates

To enable customers to grow and scale AM production, HP says it is providing a number of new platform and solutions enhancements, and expanding its professional services, including:

New HP Jet Fusion 5200 printing capabilities: customers worldwide using HP’s Jet Fusion 5200 3D printing solution now have access to enhanced performance capabilities. As companies look to AM for serial production and mass personalization, HP’s Jet Fusion 5200 platform enables both, with speed and cost, and new features that enable control job to job, and printer to printer.  

Advanced solutions and professional services including new xRServices: to support customers looking to build AM capacity and grow their businesses, HP offers hardware solutions such as the HP Automatic Unpacking Station and a suite of professional services including new xRServices.

Announced last year for industrial print customers, HP is now offering its 3D customers xRServices providing 24-hour access to engineering support or virtual content. Powered by Microsoft Hololens 2, xRServices provides an immersive mixed reality hyper real virtual presence system for troubleshooting, training, repairs and process optimization. Once they put on the headset users can connect with HP engineers in split seconds—experiencing being physically present with a remote support coach who can advise them on any issue at any point of their print production.

Additionally, if customers have an immediate need, they can also effectively do it on their own through ‘always on’ step-by-step guided procedures virtually overlayed on the printers, enabling self-sufficiency.  

Sources: Press materials received from the company and additional information gleaned from the company’s website.